Refund Policy

At Poremaranc, we stand behind the quality of our financial education products. We want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we offer refunds for our products.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all our financial education products. If you are not completely satisfied with your purchase, you may request a refund within 30 days of the purchase date.

Eligibility for Refunds

Physical Products

For physical products (workbooks, planners, guides, etc.), the following conditions apply:

• The return request must be made within 30 days of receiving the product
• The product must be returned in its original condition
• The product must not be damaged, written in, or show excessive wear
• All original packaging and accessories must be included
• You are responsible for the cost of return shipping

Once we receive your returned item, we will inspect it to ensure it meets the above conditions. If approved, your refund will be processed within 5-7 business days.

Digital Products

For digital products, the following conditions apply:

• The refund request must be made within 30 days of purchase
• You must provide a valid reason for requesting a refund
• If the digital product has been downloaded or accessed extensively, we reserve the right to decline the refund request

Services and Workshops

For services such as workshops or consulting:

• Cancellations made 14 or more days before the scheduled service date are eligible for a full refund
• Cancellations made 7-13 days before the scheduled service date are eligible for a 50% refund
• Cancellations made less than 7 days before the scheduled service date are not eligible for a refund
• No-shows are not eligible for a refund

Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Downloadable software products after the download has started
• Services that have already been partially or fully performed
• Custom or personalized products

How to Request a Refund

To request a refund, please contact our customer support team with the following information:

• Your order number
• Date of purchase
• Reason for the refund request
• Preferred method of contact

You can submit your refund request by:

• Email: [email protected]
• Phone: +233 55 817 6654
• Mail: 59 Ring Road East, Accra, Ghana

Refund Processing

Once your refund request is approved, we will process the refund as follows:

• Credit card payments will be refunded to the original credit card
• Mobile money payments will be refunded to the original mobile money account
• Bank transfers will be refunded via bank transfer to your account

Please allow 5-7 business days for the refund to appear in your account after processing. The timing may vary depending on your payment provider.

Shipping Costs for Returns

For physical product returns, you are responsible for the cost of return shipping. The original shipping charges are non-refundable unless the return is due to our error (e.g., you received an incorrect or defective item).

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receipt. Please provide photos of the damaged item and packaging. We will either replace the item or provide a full refund, including shipping costs.

Exchanges

We are happy to exchange products if you received a damaged or defective item, or if we sent you the wrong item. To request an exchange, please contact our customer support team with your order details and the reason for the exchange.

Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund terms.

Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By phone: +233 55 817 6654
• By mail: 59 Ring Road East, Accra, Ghana

We are committed to fair treatment of all our customers and will handle refund requests promptly and professionally.